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Spin Casino Ontario: Frequently Asked Questions

Got a question on your mind? Spin Casino’s FAQ page is here to help! We’ve grouped our Q&As according to topics, starting with general casino questions. You can also find troubleshooting info, slots explainers, tips for mobile casino and more.

How old must I be to play at Spin Casino?

You must be 19+ and a resident of Ontario to create an account with us.

Do I have to download any software when I register?

Nope! At Spin Casino, you can access your account and play casino games straight from your web browser on desktop or mobile. 

Why must Geolocation be enabled when playing at the casino?

Geolocation allows the casino to confirm whether a player is physically located in Ontario. Should this not be enabled or if the Geolocation confirms a player being outside of Ontario, players won’t have access to any of our casino games.

I moved and need to update the address on my account. What do I do?

Upon logging into your casino account, make your way to the ‘My Account’ section, click or tap on ‘My Documents’ and details on how to update your address will be outlined. You will also be able to upload the necessary documents to have your address updated here.

Will you ask me to verify my account?

Account verification is one of the ways we’re able to give you a safe, responsible, and compliant space to play in. For this reason, during the account registration process, you will be required to provide verification documents. Players are not able to play any of the casino games or make deposits unless their accounts are verified.

Are verification documents required to play at the casino?

Yes. To ensure a safe experience at the casino, we require a government-issued identity document and proof of address, such as official account statements. This helps us verify that the information provided at registration is true and correct.

How safe is Spin Casino?

We’re all about security at Spin Casino, which is why you’ll find that we’re fully licensed, compliant with all regulations and protected by encryption technology. Besides automated anti-fraud software, we have a range of manual interventions and a team of highly trained professionals committed to safeguarding both the casino and your account.

What is 2-Step Verification?

Players can enable Two-Step verification to provide an additional level of security to their casino accounts. When this is enabled, a unique code (also known as an OTP) will be sent via text or email. This code will need to be entered each time you log into your account.

I can’t remember my username and password. What should I do?

Click or tap the “Login” icon at the top of any Spin Casino web page, then press the “Forgot Password?” link under the Login button. Depending on whether you forgot only your username, only your password, or both, you’ll get a different set of instructions to follow. Either way, the process is easy and secure, and you should have access to your account again without any delays.

What do you do with the information I give you?

Data shared with Spin Casino is strictly used to verify your account details and won’t be shared with third party users. For extra info on data privacy and cookies, simply view our Cookie Policy and Privacy Page.

How do I transfer funds into my account?

Once you’re logged in, click or tap on the Bank icon in your menu. From here, pick the deposit method you’d like to use for your transaction and follow the easy on-screen instructions to top up. Minimum deposits are $10 for all methods.

Do you have a limit on withdrawals?

If your withdrawal request is over the minimum limit of $50, there are no restrictions to how much money you can cash out.

I haven’t played at an online casino before. Does it require any skill?

You don’t need any special skills to have fun on our games. Some games have simpler rules than others, but you can play anything you want, from simple 3-reel slots to engaging table games, with plenty of time to learn as you go.

What games are popular at Spin Casino?

Slots are always a favourite, but table games are quite popular too. Blackjack is something that players enjoy, which you can experience on mobile or desktop.

What happens if my device freezes while I’m playing a casino game?

Our software is built to save all game transactions, so even if your game freezes or you restart your session, your bet will automatically play out. And, of course, any potential winnings from your bet would be added to your balance. We also keep a record of your bets to make things even more convenient.

To get to this, launch the game you were playing once you’re logged in again. Some games have three-dot icons, and you’ll find the Game History check icon there, which you can click or tap to see your gaming history. Other games won’t have a menu. In this case, you can click or tap the Game History check icon that you see on the game screen in front of you instead.

How can I be sure that the games at Spin Casino are fair?

We use RNG (Random Number Generator) software to provide equal winning potential at Spin Casino, and we’re also licensed by iGaming Ontario.

Is live chat available at Spin Casino?

We offer live chat and email support in English.


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