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Spin Casino Ontario: Frequently Asked Questions

Got a question on your mind? online casino Ontario FAQ page is here to help! We’ve grouped our Q&As according to topics, starting with general casino questions. You can also find tips for casino games, troubleshooting info, slots explainers and much more frequently asked online casino questions here.



How old must I be to play at Spin Casino?

To create an account with us you must reside in Ontario and be 19+.

Do I have to download any software when I register?

No, as you can conveniently log into your casino account and play games directly from your browser on mobile or desktop.

How do I log into my account?

Click/tap on the “Login” button, typically found at the top right-hand corner of the Spin Casino website. Then, enter your username and password in the designated fields before clicking on “Login”.

I can’t remember my username and password. What should I do?

Click/tap the “Login” icon at the top of any Spin Casino page, then press the “Forgot Password?” link. Depending on if you forgot only your password, only your username, or both, you should receive a different set of instructions to follow to quickly regain access to your account.

I moved and need to update the address on my account. What do I do?

Log into Spin Casino, go to your Profile section and click/tap “My Account” followed by “My Documents”. You will find directions on how to update your address as well the options to upload the necessary document for the address update.

How can I check transaction history on my account?

Open one of your most recently played games and click/tap on the menu icon with 3 horizontal dots. You should be able to view your transaction history at the top of the list.


What sort of bonuses does Spin Casino offer?

We offer an excellent Welcome Bonus, plus individually tailored daily match offers, a loyalty programme that rewards you for the time spent playing with us, and a 10 daily spins promotion that gives players the chance to win a million.

How do I claim the daily deal?

On login go to your “Promotions” link to find your daily deal. Click/tap on the “Claim” button and make your qualifying deposit for your match bonus to be credited.

What are wagering requirements?

Wagering requirements outline the mandatory betting sum a player needs to reach before they can withdraw bonus winnings, typically presented as a multiple of the bonus amount. These requirements exclusively pertain to bonus balances, meaning they don't apply if you haven't accepted bonuses or made a cash deposit.

How do I meet wagering requirements?

Meeting wagering requirements involves playing eligible games and betting until you've reached the specified amount outlined in the bonus terms and conditions. Various games contribute different percentages, with slots usually contributing 100% towards fulfilling the requirements.


Is there a loyalty scheme?

Yes. You will automatically qualify for our loyalty programme the instant your account is registered, and you make your first deposit.

How does the loyalty scheme work?

It includes awarding players 2500 loyalty points on their first successful deposit. Additionally, players can continue to earn points for their real money wagers, which can be exchanged for bonus credits, and progress through different loyalty levels to unlock additional benefits.

What are the different loyalty levels?

All new players begin their loyalty journey on the Bronze level, followed by Silver, Gold, Platinum, and Diamond. The final level is Privé, which is by invite only.


What happens if my device freezes while I’m playing a casino game?

Not to worry, your bet will automatically play out and any potential winnings will be added to your balance. You can access your gaming history by launching the game and using the Game History check icon, which may be located in the game menu or on the game screen.

Do I have to download software?

No, as our games are available for instant play as well as mobile platforms, allowing you to enjoy the action directly through your browser on your tablet, smartphone, or PC.

Support at Spin Casino

Haven’t got your answer here yet? Go to our Help Centre portal and utilise the live chat facility to speak to one of our friendly and professional support agents.

My game is not loading, what can I do?

This could be due to a lost internet connection. You can also try logging out of your account and then logging back in. Furthermore, our expert customer support team is available via live help to assist you with any issues you may encounter.

What do I do if I forgot my account info?

Simply click/tap on the “Forgot Password?” link below the Login button and insert the email address used to register your account. We will then promptly send you directions for resetting your information so you can log back and play.

How do I change my password?

On login, go to the “Change Password” tab in your account to enter your new password before clicking/tapping on the “Update Password” button.


Why must Geolocation be enabled when playing at the casino?

The casino uses Geolocation to verify a player's physical presence in Ontario. By not enabling this feature or if Geolocation identifies a player outside the province, access to our games will be restricted for that player.

Will you ask me to verify my account?

Account verification ensures a secure, responsible gaming environment that’s compliant with Ontario’s legal requirements. Providing verification documents is therefore mandatory and players will not be able to access casino games or deposit until their accounts are verified.

Are verification documents required to play at the casino?

Yes. For a secure casino experience, we require the submission of a government-issued ID and proof of address, like official account statements. This process ensures the accuracy and authenticity of the information you’ve provided during registration.

What is a source of wealth request?

In accordance with our AML compliance, current FATF recommendations, and FIAU regulations, we may need to establish a client's "source of wealth" for verification. Rest assured, if required to provide such documentation (bank statements, payslips, inheritance details, recently filed business accounts) dedicated staff will handle the process, ensuring confidentiality and assistance whenever possible.

Why do you request documents?

As a legally compliant and fully licensed casino, requesting documents is necessary in meeting our regulatory obligations. Our commitment is therefore to verify the accuracy and currency of your information, ensuring a secure and responsible gaming environment.

What do I need to do to upload my documents?

Access your account through mobile or desktop. Then navigate to the Profile section, choose “My Documents" and follow the provided instructions to submit your documents – please ensure that each upload remains under 10MB in file size.

My documents were not accepted. What is the reason?

When uploading documents, you will receive specific guidelines, so make sure that they are legible and not tampered with in any way. There could be a few reasons why the documents are not accepted, so follow the guidelines as best as possible – alternatively you can contact our support team who will be able to assist you.

What do you do with the information I give you?

Data provided to Spin Casino is exclusively utilised for verifying account details and is not shared with third parties. Refer to our Privacy page and Cookie Policy for more information.

What is 2-Step Verification?

Players can enhance the security of their casino accounts by enabling Two-Step Verification. Once activated, a unique code (OTP) will be sent via text or email, requiring entry each time you log in for added account protection.


How do I choose a trusted casino online?

At Spin Casino, we take pride in being a trusted platform, fully licensed, compliant with regulations, and secured by advanced encryption technology. Moreover, we offer reliable payment methods for secure deposits and withdrawals as well as around-the-clock support via live chat.

How do I choose a safe online casino?

To ensure a safe online casino experience, choose platforms with full licensing, compliance with regulations, and robust encryption technology, coupled with positive player reviews and a transparent approach to security measures – like Spin Casino.

What online casinos are legal in Ontario?

It’s always advisable to verify specific legalities and regulations related to online casinos in Ontario. At Spin Casino, we operate as a legal and secure online casino, adhering to Ontario regulations for a trusted gaming environment.

How can I be sure that the games at Spin Casino are fair?

With industry-leading software providers, the Random Number Generator at Spin Casino ensures completely random and unpredictable game outcomes. In addition, we undergo independent audits, which uphold high standards of player protection, while employing SSL encryption to ensure the security of all details.

Is Spin Casino licensed and regulated?

Yes, we’re licensed and regulated under AGCO, so you can play here with total peace of mind.

Are Spin Casino games fair?

Yes. At Spin Casino we ensure fair gameplay and random outcomes through the use of Random Number Generator (RNG) software.

What is the minimum age for players?

You must be 19+ to play with us in Ontario.

Does the casino support responsible gaming?

Yes. The casino allows players to access responsible gaming tools during login, such as deposit and session limits or take-a-break options. Further details are available on our Responsible Gaming page.

How safe is Spin Casino?

At Spin Casino we prioritise your security with full licensing, compliance with regulations, and state-of-the-art encryption technology. Our comprehensive approach includes automated anti-fraud software, manual interventions, and a support team of experts, ensuring the safety of both the casino and your account.


How to deposit?

After logging in, access the Bank icon in your menu, then select your preferred deposit method and follow the on-screen instructions to complete the transaction. The minimum deposit for all methods is $10.

How long will it take to receive my withdrawal?

Withdrawal processing times will differ based on your selected payment method. Typically, web wallets require 24-48 hours, however, other methods may take 3-7 business days.

Why am I struggling to withdraw?

If you’re having difficulties with a withdrawal, please check whether you've met all the required wagering conditions, particularly if you've utilised a bonus. In addition, make sure that the amount you want to withdraw meets or exceeds the minimum limit of $50 (or currency equivalent).

What is the maximum amount I can withdraw?

There are no restrictions on the maximum withdrawal amount, as long as your withdrawal request exceeds the minimum limit of $50.

Which are the most popular banking options?

The most popular banking options at Spin Casino include credit and debit cards, along with convenient and secure choices like web wallets and prepaid solutions.

Are your banking methods safe and secure?

Yes. Our banking methods are secure, utilising cutting-edge SSL encryption technology and additional measures to ensure the safeguarding of all your details at all times.

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